Ordering Information - Swarovski Crystal Beads and Jewelry Components

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If you see it on our site, we have it in stock!

When an item runs out we remove it from the site.

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Contact us at:
(704) 814-4709

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CREATE your STYLE with Swarovski guarantees you're buying only the highest quality crystal beads available!.

Ordering Information

Orders may be placed in one of the following ways:

Internet - follow these 3 easy steps:

1. Locate items that you wish to purchase using one of the following methods:

Use the button to search for any item in our inventory. This can be found on the left side of most pages.

a.

b. Click a file folder tab at the top or a link along the left side of most pages to view specific inventory items.

Note: To find specific items or groups of items use the "Advanced Search" and/or "Refine Search" options from any product page (i.e., all amethyst beads, all 4mm 5601 beads, all stringing materials, all red beads, etc.)

2. Add the desired quantity to your shopping cart. Volume discounts will be calculated automatically. You may add as many items as you wish to your shopping cart before checking out. To view your shopping cart, click on the "Checkout" button, the shopping cart picture or the "Current Order" link from any page. You may also add or delete items from the "Current Order" page and recalculate your order before checking out.

3. When your order is complete, click "Checkout" and follow the checkout instructions. You can "checkout" from the "Current Order" page as well as from several other places. You can be certain that your personal information is encrypted and secure.

If you experience any problems with the Web site, please be sure to Contact Us for assistance.

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US Mail:

We understand that some people may be uncomfortable placing Internet orders. If you prefer to mail your order to us, please use the Fax/Mail Order Form and be sure to fill it out completely. Please indicate if you are paying by credit card (Visa and MasterCard only, please) or enclosing a Certified Check or Money Order (made payable to Best Buy Beads, Inc.). Personal checks and CODs are not accepted at this time. Our mailing address is:

Best Buy Beads, Inc.
Attn: Orders Department
PO Box 77354
Charlotte, NC 28271

Fax:

Using the Fax/Mail Order Form, you may fax your order anytime to 704-243-2314. Be sure to fill it out completely and include your credit card number with expiration date (Visa and MasterCard only.)

E-mail:

Complete the Internet 3-step ordering process (see above), choose the "Phone/Fax" Payment method, then contact us, within 24 hours, with your credit card information at orders@bestbuybeads.com or by calling 704-814-4709. Your order will not be shipped until we receive your payment information.

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Phone:

If you would like to phone in your order, please call us at 704-814-4709. We will be happy to take your order over the phone or assist you in ordering using our Web site. Please refer to the Fax/Mail Order Form for all the information that we will need to place your order.

Pricing:

Our current prices are listed next to each item and are subject to change (don't worry, the prices do not change often). We strive to provide the best possible, most competitive pricing in the industry and therefore we offer quantity volume discounts. However, we cannot discount our products beyond the prices listed. Note that colors, sizes and/or shapes cannot be combined to reach the quantity volume discounts.

A minimum order of $20.00 U.S. (not including shipping) is required.

Payments:

We accept Visa, MasterCard, Discover, money orders and certified checks. No personal checks or CODs please (no exceptions). Please make money orders and certified checks payable to Best Buy Beads, Inc. Note that your order will not be shipped until payment is received.

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Shipping:

Our regular domestic shipping is via Priority Mail with the US Post Office. Under most circumstances, orders placed before noon (Eastern Time) will ship the same day (Monday-Friday except holidays). Orders placed after noon (Eastern Time) will ship the next business day. Exceptions to our shipping policy, if applicable, will be noted on the order summary/checkout page. Shipping & handling charges include delivery confirmation.

** Limited time offer **

FREE Priority Mail (USPS) shipping on all orders over $200
(not including tax, shipping, and Canadian shipping surcharge)

Domestic orders:

Regular Shipping Rates

Order Total Shipping & Handling

$15.00 - $100.00 $6.50

$100.01 - $300.00 $7.50

$300.01 - $500.00 $9.50

$500.01 and up $10.50

For UPS (United Parcel Service) 2 Day service or Express Mail with the US Post Office, choose "Premium Shipping" and add $16.00 to the regular shipping rates. Orders must be received by 12:00 Noon EST Monday-Friday (except holidays) to be shipped the same day. Otherwise, the order will ship on the next business day. For faster shipping, please call 704-814-4709 for rates.
Note: Orders paid by Certified Check or Money Order will not be shipped until payment is received.

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International orders:

At this time we ship to the United States and Canada only. Canadian orders will be shipped via Priority Mail International with the US Postal Service (4-6 business days expected shipping time). Under most circumstances, orders placed before noon (Eastern Time) will ship the same day (Monday-Friday except holidays). Orders placed after noon (Eastern Time) will ship the next business day. Exceptions to our shipping policy, if applicable, will be noted on the order summary/checkout page. Canadian customers will be charged a surcharge of up to $12.00, depending on package weight, (in addition to regular shipping rates) to cover additional shipping costs. Note: all prices are in US dollars.

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Sales Tax:

Sales tax is applicable only to orders being shipped to destinations within the states of Florida and North Carolina (because of BestBuyBeads' business locations). If you are a tax-exempt business with a current, valid Florida or North Carolina Resale Certificate, please fax a copy to us at 704-243-2314. Sales tax can only be waived if a current copy of this document is on file with us.

Return Policy:

We will accept returns within 21 days from the date of purchase and ask that you do the following:

Returns must be in the full package quantity and in its original packaging.
Please package your return carefully (in a box) to avoid damage to the product.
Include a note explaining the reason for the return.
Please be sure to include your full name, e-mail address, order ID (from the invoice), address and daytime telephone number.
Please send returns to:

Best Buy Beads, Inc.
Attn: Returns Department
PO Box 77354
Charlotte, NC 28271

Shipping charges are the customer's responsibility. Returns may be subject to a 20% restocking/repackaging fee.

Return authorization is not necessary. However, if there was an error in your order or an item was received damaged, please contact us via e-mail at Service@BestBuyBeads.com for return instructions.

We do guarantee that your product will arrive in excellent condition and we gladly exchange any damaged items. However, special orders may not be returned or refunded.

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Backorder Policy:

We do our best to insure adequate stock of all items. However, items can be in short supply due to inadequate factory production coupled with increased demand. If an item is out of stock and you would like to be notified when the item is back in stock, please send us an e-mail (go to the Contact Us page) indicating the items you wish to purchase. Also, remember to check the Color Chart page for alternatives to this product. Be sure to check back frequently as our Web site is updated as soon as our stock is replenished.

Unfortunately, we often do not know when an out-of-stock item will become available. We’ll do our best to keep you posted, but please check back often.

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Privacy:

Your privacy is very important to us. We use the information you provide about yourself only to complete your order. We never share your information with any outside parties except to the extent necessary to complete and send your order. Our privacy commitment protects all of your information during every step of your transaction with BestBuyBeads.com. We will never share your credit card or personal information with anyone for any reason. Your email address is used only to correspond with you concerning orders you’ve placed and is not shared with outside parties.

BestBuyBeads.com uses a secure server (SSL encryption) for secure e-commerce transactions so that information cannot be read by outsiders as it travels over the internet. This applies to your credit card number and all other personal data.

BestBuyBeads.com recognizes the importance of children's safety on the Internet. We do not market our services to those under the age of 13 and do not knowingly collect any personal information from children. Children should always ask their parents or guardians for permission before disclosing any information online.

Due to changes in technology, we may amend this policy from time to time. We will post revisions on this site.

If you have questions or concerns about BestBuyBeads.com's privacy policy, please send us an email us at Service@BestBuyBeads.com or call 704-814-4709. Thank you for shopping with us. We appreciate your business.

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Contact Us:

We love to hear from our customers! Please tell us your suggestions, give us feedback about out site, our products, our service etc. We want to provide the best possible customer service and we need to know how we can make our service even better. We can be reached at Service@BestBuyBeads.com, or by using the Contact Us form on this Web site, by fax at 704-243-2314, or by phone at 704-814-4709. We can’t wait to hear from you!

Customer Service:

Your satisfaction is our primary goal and we will do whatever it reasonably takes to make that happen. If you have experienced a problem with your order or need any information, please contact us at Service@BestBuyBeads.com. We will do our very best to "make it right."

Disclaimer:

Swarovski crystal is the finest crystal produced in the world today. However, we make no express guarantee concerning the stability of the finishes applied to the beads. Special coatings and finishes on beads can scratch, wear off or dissolve under certain conditions (such as perfumes and cleaning solutions). We cannot refund or replace beads that have become worn or scratched over time.

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Page Revised: May 20, 2008

Thank you for "beading" with us!

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