A. We do offer wholesale pricing when you use our volume discounts. The lowest price is listed in the "Click here to check volume discounts" link below each bead photo and is based on quantity price breaks. In addition, we do offer additional discounts when purchasing full Swarovski factory packages. The size of the package varies based on the size and shape of the bead. Also, we offer an additional 5% off orders over $500.00 and 10% off orders over $1000.00. See the Wholesale and Special Order Information Page for more details.

A. In order to qualify for the package quantity discounts, all of the items must be of the same color, size and shape.

A. Yes, we carry the full Swarovski components line. If there is something you need that is not on the Web site, we can special order it for you, in factory packages only, if available. However, there will be a minimum order quantity and a lead time of 10 days or more depending on product availability. All special orders must be paid at the time the order is placed and there are no refunds or exchanges.

To order a product not shown on the Web site, please call us at 704-814-4709 or email us at Service@BestBuyBeads.com. Please include the Article Number, color and mm size. See the Wholesale and Special Order Information Page for more details.

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A. If an item is out of stock and you would like to be notified when the item is back in stock, please send us an e-mail (go to the Contact Us page) indicating the items you wish to purchase.  Note that an item that is out of stock may not be added to your current order. Also, remember to check the Color Chart page for alternatives to this product. Be sure to check back frequently as our Web site is updated as soon as our stock is replenished.

We do our best to insure adequate stock of all items. However, items can be in short supply due to inadequate factory production coupled with increased demand. Unfortunately, we often do not know when an out-of-stock item will become available. It is difficult and often impossible to determine when an out-of-stock item will become available. We’ll do our best to keep you posted, but please check back often.

A. Sales tax is applicable only to orders being shipped to destinations within the states of Florida and North Carolina (because of BestBuyBeads’ business locations). If you are a tax-exempt business with a current, valid Florida or North Carolina Resale Certificate please fax a copy to us at 704-243-2314. Sales tax can only be waived if a current copy of this document is on-file with us.

A. Absolutely! Our Web site is the fastest, most secure way to place an order. However, you are certainly welcome to mail, e-mail, fax or phone your order to us.

• Phone orders may be placed by calling 704-814-4709. We will be happy to take your order over the phone or assist you in ordering using our Web site. Please refer to the Fax/Mail Order Form for all the information that we will need to place your order.
• Orders may be faxed any time to 704-243-2314. Please use the Fax/Mail Order Form.
• For mail orders, please use the Fax/Mail Order Form. Our mailing address is:

BestBuyBeads, Inc.
Attn: Orders Department
PO Box 77354
Charlotte, NC 28271

• To place an order by e-mail simply complete the Internet 3-step ordering process (see above), choose the "Phone/Fax" Payment method, then contact us, within 24 hours, with your credit card information at orders@bestbuybeads.com or by calling 704-814-4709.  Your order will not be shipped until we receive your payment information.

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A. There are approximately 25 millimeters to an inch. A six millimeter bead is roughly ¼ of an inch long.

A. If you are unsure what a particular color looks like, we have several helpful color charts devoted to this topic. First, our color chart shows a photo of the basic Swarovski® colors. Second, we have devised a color description chart that you may find useful. Please note that the colors on the color chart may not be exact due to photography limitations and differences in computer monitors. Also, all of the styles are not available in all colors. The charts are a guide only.

A. Sure! Please see our effects and finishes chart for a useful guide.

A. The Swarovski Crystal Birthstone Colors are: (See our birthstone chart.)

January – Garnet or Siam (dark red)
February – Amethyst (dark purple)
March – Aquamarine (light blue)
April – Crystal (clear)
May – Emerald
June – Light Amethyst (light purple)
July – Ruby or Siam (dark red)
August – Peridot (light green)
September – Sapphire (medium blue)
October – Rose (pink)
November – Topaz (brown)
December – Blue Zircon (turquoise)

A. We will accept returns within 21 days from the date of purchase and ask that you do the following:

• Returns must be in the full package quantity and in its original packaging.
• Please package your return carefully (in a box) to avoid damage to the product.
• Include a note explaining the reason for the return.
• Please be sure to include your full name, e-mail address, order ID (from the invoice), address and daytime telephone number.
• Please send returns to:

Best Buy Beads, Inc.
Attn: Returns Department
PO Box 77354
Charlotte, NC 28271

Shipping charges are the customer's responsibility. Returns may be subject to a 20% restocking/repackaging fee. 

A. Shipping charges are not refundable.

A. Yes we do, and here's how!

A. View your shopping cart (click on the shopping cart or the "Checkout" link) prior to checking out and click on the link that says, "Click Here To Enter a Coupon!". You will then be prompted for the coupon code. Please note that you may use a coupon code only once, and only one coupon may be applied to each order. If you enter more than one coupon code, the last one you enter will be applied to the order. Most coupon codes expire 6 months after issue.

Coupon Details: Coupons do not apply toward shipping/handling fees, Canadian surcharge, sales tax or toward any special orders. Only one coupon may be used per order. Minimum order applies.

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A. Our regular domestic shipping is via Priority Mail with the US Post Office. Under most circumstances, orders placed before noon (Eastern Time) will ship the same day (Monday-Friday except holidays). Orders placed after noon (Eastern Time) will ship the next business day. Exceptions to our shipping policy, if applicable, will be noted on the order summary/checkout page. Shipping & handling charges include delivery confirmation.

** Limited time offer **

FREE  Priority Mail (USPS) shipping on all orders over $200
(not including tax, shipping, and Canadian shipping surcharge)

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A. For UPS  (United Parcel Service) 2 Day service or Express Mail with the US Post Office, choose "Premium Shipping" and add $16.00 to the regular shipping rates. Orders must be received by 12:00 Noon EST Monday-Friday (except holidays) to be shipped the same day. Otherwise, the order will ship on the next business day. If you need your package sooner, please call 704-814-4709 for rates.

A.  At this time we ship to the United States and Canada only. Canadian orders will be shipped via Priority Mail International with the US Postal Service (4-6 business days expected shipping time). Under most circumstances, orders placed before noon (Eastern Time) will ship the same day (Monday-Friday except holidays). Orders placed after noon (Eastern Time) will ship the next business day. Exceptions to our shipping policy, if applicable, will be noted on the order summary/checkout page. Canadian customers will be charged a surcharge of up to $12.00, depending on package weight, (in addition to regular shipping rates) to cover additional shipping costs. 
Note: all prices are in US dollars.

A. COD service is not available.

A. We will drop ship on a contract only basis. Please contact us at (704)814-4709 for more information.